Return & Exchange Policy

Eligibility for Returns

We accept returns only in the following cases:

• The product is damaged in transit, or
• You have received an incorrect item.

A clear, unedited order-opening video is mandatory for every return request. Without the required order-opening video, we will not be able to process or review the return request.

All return requests are subject to verification and approval by our team.

How to Request a Return

Please email us at support@theseventhmuse.com within 24 hours of delivery with:

• Order ID
• Clear, unedited order-opening video
• Clear close-up photos of the product and packaging
• Details of the issue

The order-opening video must clearly show the package being opened and the condition of the product received.

Return requests without a clear, unedited order-opening video cannot be processed.

Return Conditions

• The item must be unused, unworn, and in its original packaging with all tags intact.
• Returns due to sizing issues, change of mind, or preference are not accepted.
• All return requests are subject to inspection and approval by our team.
• Products that have been worn, washed, altered, damaged after delivery, or are missing tags or original packaging may not be eligible for return.

Return Process

Once your return request is reviewed and approved:

For Serviceable Pincodes

If reverse pickup is available for your pincode, we will arrange a return pickup.

A return pickup fee of ₹100 will be deducted from the eligible order value at the time of processing the refund or store credit.

For Non-Serviceable Pincodes

If reverse pickup is not available for your pincode, you will be required to ship the product to our designated return address at your own cost.

Return Dispatch Timeline

Once your return request is approved, the product must be handed over for return shipment within 48 hours of approval.

If the product is not shipped or handed over within 48 hours of approval, the return request will no longer be accepted, and we may not be able to process the return.

Once the returned product is received, it will be inspected by our team. Final approval of the return will be subject to the product passing our inspection.

Refund Policy

If your return is approved after inspection, you may receive either:

• Store credit, or
• A refund to your original payment method, depending on the case.

Please Note

• Original shipping fees are non-refundable.
• For serviceable pincodes, a ₹100 return pickup fee will be deducted from the eligible order value.
• Refused deliveries, unauthorized returns, incomplete documentation, or missing order-opening videos will not qualify for a return or refund.
• Refunds or store credits will only be processed after the returned product passes inspection.

Re-Routed / Returned Parcels

If a parcel is returned to us due to customer unavailability, an incorrect address, or other delivery-related issues attributable to the customer, we will re-dispatch the order after confirming the correct details.

Refunds are not applicable in such cases.

Additional shipping charges may apply for re-dispatch.

Exchange Policy

We currently do not offer direct exchanges.

If you wish to exchange an eligible item, you may:

• Request a return, subject to the eligibility criteria above, and
• Place a new order once your return is approved and processed.

In rare cases, we may accommodate an exchange request at our discretion.

Please Note

• Exchange requests are evaluated on a case-by-case basis.
• Approval depends on product condition, availability, and eligibility.
• We reserve the right to approve or decline exchange requests.

To request an exchange, email support@theseventhmuse.com with your Order ID and details of your request.

Shipping Delays

While we strive to dispatch orders on time, delays may occasionally occur due to:

• Logistics partner issues
• Weather conditions
• Public holidays
• Festive or high-volume sale periods

We appreciate your patience and will keep you informed where possible.

Items Not Eligible for Return or Exchange

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Panties, briefs, and all intimate wear bottoms
• Shapewear
• Lingerie sets that include intimate wear bottoms, once opened or tried on
• Clearance or final sale items

Exceptions

The above items may only be considered for a return or exchange if:

• The product is defective or damaged upon delivery, or
• You have received an incorrect item.

Such issues must be reported within 24 hours of delivery with the required clear, unedited order-opening video, clear photos, and Order ID.

All such claims are subject to inspection and approval.

Important Note

We reserve the right to decline any return or exchange request that does not meet the conditions outlined in this policy.

This policy may be updated from time to time without prior notice.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat.

Need Help?

For any concerns regarding returns or exchanges, please email us at support@theseventhmuse.com. Our team will be happy to assist you.